Complaint Process

Title II & IV Coordinators Title IX Coordinator Homeless Student Coordinator
Hesperia – Dean of Academics, Cindy Roach, 760-956-2632,  croach@encorehighschool.com

Riverside – Dean of Academics, Jessica Meyer, 951-824-1358,  jmeyer@encorehighschool.com

For all Title IX complaints, please contact the Executive Manager for Encore Education Corporation.

Ashlin Barkdull, Executive Manager,
760-949-2036
abarkdull@encorehighschool.com

Hesperia – Head Adminstrative Counselor, Esther Haskins, 760-956-2362, ehaskins@encorehighschool.com

Riverside – Administrative Counselor, Jenny Mota, 951-824-1358, jmota@encorehighschool.com

Encore Education Corporation strives to make sure that all stakeholders are properly served.  Part of this promise of service is adopting a Universal Complaint Process.

  • START HERE – Whenever there is an incident, concern, or complaint (whether you are a teacher, student, staff member, or other stakeholders) an incident report or a formal letter must be filed in the front office of the campus where the report is being made.  All filings should start at the school level.
    • For discipline and safety issues, the complaint should be filed with our Dean of Students
      • Hesperia, Mr. Steve Nutter, 760-956-2632, email snutter@encorehighschool.com, or by mail 16955 Lemon Street #G, Hesperia, CA 92345
      • Riverside, Mr. Johnny Griffin (COO), 951-824-1358, email jgriffin@officerteam.com, or by mail 3800 Main Street, Third Floor, Riverside, CA 92501
    • For academic and staff issues, the complaint should be filed with our Dean of Academics
      • Hesperia, Ms. Cindy Roach, 760-956-2632, email croach@encorehighschool.com, or by mail 16955 Lemon Street #G, Hesperia, CA 92345
      • Riverside, Ms. Jessica Meyer, 951-824-1358, email jmeyer@encorehighschool.com, or by mail 3800 Main Street, Third Floor, Riverside, CA 92501
    • Anonymous reports can be filed by placing an incident report in a sealed envelope and giving it to any staff member or dropping the sealed envelope into a staff box (A and F buildings in Hesperia and third floor in Riverside) addressed to the person that should open the envelope.
  • SITE INVESTIGATION – Once a complaint is filed, it needs to be investigated.
    • Time Required – Investigations take time so it is important to be patient.  Anyone reporting an incident should allow no less than seventy-two (72) business hours to investigate a claim. Depending on the claim, investigations can take less or more than seventy-two (72) business hours.
    • Notification – If a person files a complaint directly to a Dean, they will be notified upon completion of the investigation.  Anonymous complaints will be investigated and reported as logical.
    • Confidentiality – If the investigation is protected by confidentiality laws for staff and/or students, outcomes of the investigation may be protected by law and you may not be allowed to know what the results and/or actions are coming out of the investigation.
    • Results – If a complainant is unsatisfied with the investigation conducted at the site level, they can file a complaint directly to the Encore (District) Executive Office.
  • EXECUTIVE (DISTRICT) COMPLAINTS – When a complainant is unsatisfied with the results from a site based investigation, they can file a complaint directly to the Executive Officer Team.  Whenever there is an incident, concern, or complaint (whether you are a teacher, student, staff member, or other stakeholders) an incident report or a formal letter can be filed to the Executive Officers.  If no prior complaint was filed at the site level, the Executive Office (District) can refer the investigation back to the site for investigation.
    • Operations, Safety, Facilities, Discipline – These questions and concerns should be directed to the Chief Operation Officer (COO) Mr. John Griffin by contacting Executive Manager Ms. Ashlin Barkdull, 760-949-2036, abarkdull@encorehighschool.com, Encore Education Corporation, 16955 Lemon Street #A, Hesperia, CA 92345.
    • Academics, Arts, Student Services, Policies – Questions and concerns relating to these topics should be directed to the Chief Executive Officer (CEO) Mrs. Denise Griffin by contacting Executive Manager Mrs. Ashlin Barkdull, 760-949-2036, abarkdull@encorehighschool.com, Encore Education Corporation, 16955 Lemon Street #A, Hesperia CA 92345.
  • EXECUTIVE (DISTRICT) INVESTIGATION – Once a complaint is filed, it will be investigated.
    • Time Required – Investigations take time so it is important to be patient.  Anyone reporting an incident should allow no less than seven (7) business days to investigate a claim. Depending on the claim, investigations can take less or more than seven (7) business days to investigate a claim.
    • Notification – If a person files a complaint directly to the District, they will be notified upon completion of the investigation. Anonymous complaints will be investigated and reported as logical.
    • Confidentiality – If the investigation is protected by confidentiality laws for staff and/or students, outcomes of the investigation may be protected by law and you may not be allowed to know what the results and/or actions are coming out of the investigation.
    • Results – If a complainant is unsatisfied with the investigation conducted at the District level, they can file a complaint directly to the Encore Board.
  • ENCORE EDUCATION CORPORATION BOARD COMPLAINTS – When a complainant is unsatisfied with the results from an Executive (District) based investigation, they can file a complaint directly to the Encore Education Corporation Board.  Whenever there is an incident, concern, or complaint (whether you are a teacher, student, staff member, or other stakeholders) an incident report or a formal letter can be filed to the Encore Education Corporation Board.  If no prior complaint was filed at the site or Executive (District) level, the Board can refer the investigation back to the site or Executive Level for service and/or investigation.
    • Filing – To file a complaint with the Encore Education Corporation Board, send a formal letter to the Board Clerk, Ms. Ashlin Barkdull at Encore Education Corporation, 16955 Lemon Street, Hesperia, CA 92345.
    • Time Required – Investigations take time so it is important to be patient.  Anyone reporting an incident should allow no less than ten business days to investigate a claim. Depending on the claim, investigations can take less or more than ten business days
    • Notification – If a person files a complaint directly to the Board, they will be notified upon completion of the investigation. Anonymous complaints will be investigated and reported as logical.
    • Confidentiality – If the investigation is protected by confidentiality laws for staff and/or students, outcomes of the investigation may be protected by law and you may not be allowed to know what the results and/or actions are coming out of the investigation.
    • Results – Results stemming from the Encore Education Corporation Board are binding to the fullest extent of the law. To download or print CLICK HERE 7.1 Universal Complaint Process-Form EEC